If you have any questions about shopping with us, your orders or our products then feel free to get in touch. We have a dedicated Customer Service team that will help assist with all your Charles Bentley queries. We’d love to hear from you but before you go through the trouble of contacting us, you may find the answer in our FAQ page.

Frequently Asked Questions
We’ve collected our most asked questions in order to help you quickly find the answer you need. Weather it’s to do with delivery options, payment to refunds we’re sure to have all the information you’re looking for in our FAQ section.
It’s simple! Just contact us here with your original order number and we’ll send over a copy of your invoice.
We accept most major credit and debit cards (except American Express), as well as PayPal. But if you’re having problems with making a payment online, don’t worry. Just contact us here and we’ll do the rest!.
With our Standard UK Delivery service, we’ll dispatch your order within 2 business days of receiving order confirmation and payment clearing. Then, we’ll deliver your product within 3-5 working days between 8am and 6pm. Need your items sooner? Then choose our Next Day Delivery service. Please note that our delivery charges vary depending on how big or small your products are. If they’re on the larger side, our delivery will be through a helpful pallet company who will contact you to sort out the best date and time for kerbside delivery. We carefully select all our couriers to make sure that your products are in the best hands. They are professional, insured and like us, want to make sure you get your delivery as soon as possible!
Of course! Once your order has been dispatched, we’ll send you an email with all the tracking information, so you can keep up to date with the progress of your order. Please note that this service is not currently applicable for Royal Mail and pallet services.
We’re sorry about the delay! Please feel free to contact us here and we’ll find the tracking information to locate it for you. Unfortunately, smaller items which are sent via Royal Mail 48 do not have tracking information, but they should arrive within 2 working days from dispatch. However, we’d recommend allowing just a little longer and checking with your neighbours or local post office, just in case they have signed for your order on your behalf.
Yes, just choose ‘Customer Collection from Warehouse’ at the checkout once you’ve entered your delivery address. We’ll send you an email when your order is ready to be collected from our Outlet Shop. It’s really quick – usually the following working day! Charles Bentley Outlet Shop North Road Loughborough Leicestershire LE11 1QJ Our Outlet Shop is open for collections Monday to Friday from 7am – 3pm, so you can collect your order at the best time that suits you. Don’t worry, if a later time is more convenient, you can arrange collection between 3pm and 7pm in advance. Please note, all orders must be placed and paid for online before collection.