If you have any questions about shopping with us, your orders or our products then feel free to get in touch. We have a dedicated Customer Service team that will help assist with all your Charles Bentley queries. We’d love to hear from you but before you go through the trouble of contacting us, you may find the answer below in our FAQ's.
Need your items sooner? Then choose our Next Day Delivery service. Please note that our delivery charges vary depending on how big or small your products are. If they’re on the larger side, our delivery will be through a helpful pallet company who will contact you to sort out the best date and time for kerbside delivery.
We carefully select all our couriers to make sure that your products are in the best hands. They are professional, insured and like us, want to make sure you get your delivery as soon as possible!
Unfortunately, smaller items which are sent via Royal Mail 48 do not have tracking information, but they should arrive within 2 working days from dispatch. However, we’d recommend allowing just a little longer and checking with your neighbours or local post office, just in case they have signed for your order on your behalf.
Charles Bentley Outlet Shop
Our Outlet Shop is open for collections Monday to Friday from 7am - 3pm, so you can collect your order at the best time that suits you. Please note, all orders must be placed and paid for online before collection.
Orders placed before 1pm on a Friday would be dispatched that afternoon for delivery on the following Monday. If you place your order later on in the day (including on a Saturday or Sunday), it would be dispatched on the following Monday for delivery on the Tuesday.
We pride ourselves on our quick and efficient delivery and sometimes, we might be unable to stop your order from going through the dispatch process. This would mean that we’d be unable to make your changes and your order would be shipped accordingly. If this happens, don’t worry. Once you receive your order, you’ll still have the option to return it.
Please note that Royal Mail and Yodel items can be delivered anytime between 8am and 6pm. Yodel and DX items will need signing for.
Large, palatalised orders will be delivered on the date that has been previously booked in with the courier. As these items will be of a high value, the courier will require a signature.
We offer a hassle-free 60 day returns policy on all our products. It’s simple, you can do this yourself or by arranging a courier collection (this will be charged for). Just remember to keep your receipt or order number safe (which can be found on your order confirmation email), as this may be needed as proof of purchase.
If you have any further queries, please feel free to contact us here.
Charles Bentley & Son Ltd
1 Monarch Way